FAQ's

I NEED SOME HELP

Q: Who can I contact for all website and order related queries?
A: Firstly, see if your query has been answered below in the FAQ’s. If not, please contact our customer service team for assistance by filling out our enquiry form on our contact page. Our business hours are Monday – Friday, 8:30am – 4:30pm Australian Eastern Standard Time, we endeavour to answer your query within 24 hours.

YOUR ORDER

Q: How do I place an order online?
A: Simply add the desired product/s & quantities to your cart and proceed to checkout for payment options.

Q: How do the volume discounts work?
A: If you buy 1-3 items you will be charged full retail price as listed. If your shopping cart totals 4-10 items, 11-30 items or 30+ items (regardless of product/style mix) you will receive the discounted price per product as listed on the product details page. 

Q: The item I want is not in stock – what do I do?
A: Unfortunately having stock on hand of all styles and sizes may not be possible due to demand. Please contact our customer service team for assistance by filling out our enquiry form on our contact page to find out ETA on next stock replenishment.

Q: How do I check the sizing of a specific style?

A: Please refer to our product size guide available on the product features page. Also click here to find the complete size guide for measurements for all of our garments.

Q: I made a mistake; can I amend my order?
A: You can amend your order online ONLY if prior to processing your payment. Simply go to the checkout and amend items as required. Once your payment has been processed changes are not possible, so please review your order thoroughly. Contact us immediately for advice if you make a mistake on your order. Unfortunately, we cannot guarantee your changes will be able to be made.

Q: How do I know my order has been received?
A: A printable confirmation page will be available online once your order has processed and accepted. This confirmation will also be sent to your email address including your Tax Invoice. In the event that this confirmation does not arrive, please contact us for assistance. You may want to check your junk email box too before contacting us.

Q: I didn’t receive an order confirmation email?
A: Email confirmation may take a few minutes to reach your inbox. If this does not arrive please contact us for assistance.

Q: Do I need to sign up an account to place my order?
A: No, you can still shop and purchase as a guest.

Q: I’m having trouble placing an order and my issue is not listed here.
A: Please contact our customer service team for assistance by filling out our enquiry form on our contact page.

Q: Can I track my order online?
A: You’ll receive another email when your order has been dispatched, including your Connote number. You can use this connote number to track directly with Australia Post. If you are still requiring tracking assistance, please contact us for advice.

Q: If I’m shopping as a guest, can I still track my order online?
A: Yes, no problems – see above.

Q: What methods of payment are accepted?
A: We accept all major credit, debit cards and PAYPAL.

Q: Is your site secure for credit card payments?
A: Our shop.gildanbrands.com is safe for credit card payments and is secured by an ABC certificate and excryption. Rest assured your credit card information cannot be accessed by any third parties. If you choose to create an account and store your credit card details for further transactions, your details are secured and cannot be accessed

SHIPPING & DELIVERY FAQS

Q: Does Gildan Brands have a shipping & delivery policy?
A: Yes, Please see our shipping and returns policy here.

RETURNS, REFUNDS & EXCHANGES FAQS

Q: Does Gildan Brands have a Returns policy?
A: Yes, Please see our shipping and returns policy here.

Gildan

American Apparel
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